An IT services catalog is a curated view of your entire service portfolio. It contains only those services you approve, as well as filtered pass-throughs to 3rd party catalogs. The catalog can become overwhelming if your organization has many services. For this reason, many organizations create filtered sub-views of their IT services catalog. Retail businesses may even have different IT service catalogs for different audiences. To make your IT services catalog more manageable, consider keeping the following information in mind.
Service catalogs are especially useful for businesses that provide IT services to external customers. They help executives create internal SLAs for hardware and software that support business-critical processes. These metrics are also important for executives, as they can spot bottlenecks in production and determine what services end users really need. And they help your IT team stay leaner, which in turn boosts overall productivity. Here are a few of the benefits of an IT services catalog for your business. маркетинговый блог
An IT service catalog should be simple to navigate and provide visibility of key items and attributes. It should not have long forms, and should incorporate dynamic forms and a mechanism for users to follow the status of service requests. It should be easy to use and provide a variety of services. A good service catalog should be up-to-date and relevant to the needs of its users. It should also be flexible and easy to maintain. If you’re unsure of the steps to follow, use templates or examples.
A good service catalog includes clear accountability for service delivery. It should specify who owns the service, how it is delivered, and its price. It should also outline any service level agreements and provide information about the requester. Once the catalog is complete, the customer can expect service delivery within a specified timeline. And, since a service catalog is updated regularly, it’s easy to keep the customer informed. So, consider making an IT services catalog today.
Regardless of how you choose to implement the IT services catalog, remember to create a service portfolio. An IT services catalog will help standardize your service portfolio and improve your cost performance. The problem is, too many organizations make their service catalogs too detailed and too complex. Instead, create one that has a more manageable level of detail. It’s best to store it as a set of’service’ CIs in a content management system, such as CMS. Lastly, make sure to update the service catalog frequently.
When creating an IT services catalog, remember to include both internal and external services. There are times when your IT department contracts out some of its services. When this happens, you’ll need to contact an external support team. An IT services catalog should provide all of these services, and not just those that your department provides internally. Make sure you include all of the services you offer – they’ll thank you. Your end users will appreciate the convenience and accessibility of all your services!